At Kalahari Shade Nets, we take pride in manufacturing and delivering high-quality nets for various industries, including agriculture, construction, safety, sports, and fishing. To ensure customer satisfaction, we offer the following refund policy:

Refund Eligibility

• Defective or Damaged Products: If you receive a product that is defective or damaged upon delivery, you are eligible for a full refund or replacement. Refund requests must be made within 14 days of receiving the product.
• Incorrect Orders: In the event that you receive the wrong product or specifications, we will offer a full refund or a replacement at no additional cost.

Non-Refundable Items

• Custom Orders: Products that are custom-made to your specifications (such as specific sizes or colors) are non-refundable unless they arrive defective or damaged.
• Change of Mind: We do not offer refunds for products returned due to a change of mind. Please ensure you select the correct product and specifications before completing your purchase.

Return and Refund Process

• How to Request a Refund: To request a refund, please contact our customer service team with your order number and proof of purchase within 14 days of delivery.
• Return Shipping: Customers may be responsible for return shipping costs unless the product is defective or incorrect.
• Processing Time: Refunds will be processed within 10-14 business days after the returned product is received and inspected.

General Conditions

• Products must be returned in their original condition, with all packaging intact, and not used or altered.
• Kalahari Shade Nets reserves the right to reject any returns that do not meet these conditions.